MHM Refund Policy

Thank you for shopping with MHM (Make Hearts Melt). If something is not right with your order, please contact us at mhmsquishy@gmail.com.

30-day returns and exchanges

You have 30 days from the date of delivery to request a return or exchange. To be eligible, the item must be unused, in the same condition in which it was received, and in its original packaging.

This policy does not limit any statutory consumer rights that apply in your country or region.

How to request a return

1. Email mhmsquishy@gmail.com with your order number and a clear photo of the item.
2. Our support team will normally reply within 1–2 business days.
3. If the return is approved, we will send the return instructions and return address.
4. After the returned item is received and inspected, we will process the approved refund.

Returns sent without prior approval may not be accepted.

Refunds

Approved refunds are issued to the original payment method. After processing, your bank or payment provider may take 5–10 business days to post the refund.

Original shipping charges are not refundable unless the item was damaged, defective, or incorrect, or applicable law requires otherwise.

Damaged, defective, or incorrect items

Please contact us as soon as possible after delivery with your order number and clear photos or video of the product and packaging. After review, we will arrange an appropriate replacement, reshipment, or refund. When the issue is our responsibility, you will not be charged return shipping.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping. For an approved return caused by a damaged, defective, or incorrect item, MHM is responsible for the return shipping cost.

Items that cannot be returned

• Used, opened, or customer-damaged squishies
• Items that are not in their original packaging
• Personalized or custom-made items, unless damaged or defective
• Gift cards and digital products

Contact

Email: mhmsquishy@gmail.com